returns

At Infusia, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free returns policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you have the option to return it within 60 days of receiving it. We believe in giving our customers enough time to thoroughly test and evaluate our products.

To initiate a return, simply contact our customer support team. They will guide you through the process and provide you with the instructions for your return. Please quote your order number so we can identify your return when it arrives.

When returning a product, it is important to ensure that it is in its original condition and packaging. Any items that have been used, damaged, or are not in their original packaging may not be eligible for a refund.

Once we receive your returned item, our team will inspect it to ensure that it meets our return policy criteria. If everything checks out, we will issue a refund to your original form of payment within 5-7 business days.

Please keep in mind that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund amount.

If you received a defective or damaged product, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on your preference.

For international returns, please note that any customs duties, taxes, or fees incurred during the return process are the responsibility of the customer.

At Infusia, we strive to provide the highest quality products and exceptional customer service. If you have any questions or concerns regarding our returns policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.