We hope you’re loving your Infusia experience, but if something’s not quite right, we’re here to make it right. You can return your order within 60 days of delivery, as long as it’s in its original packaging.

To start a return or refund, you have two options:

• Log into your Infusia Account to submit a return request directly.

• Or email us at support@infusia.co with your order number and reason for the return — we’ll guide you from there.

Once we receive and inspect the item, we’ll process your refund to your original payment method. Simple, smooth, and stress-free.

Once we receive and inspect the item, we’ll process your refund to your original payment method. Simple, smooth, and stress-free.

Absolutely! If you’d like to swap your item for a different color or scent, we’re happy to help — as long as the item is unused and in its original packaging.

Just log into your Infusia Account or email us at support@infusia.co with your order number and what you’d like to exchange. We’ll walk you through the steps.

Once we receive the original item, we’ll send out your replacement right away. Easy as that.

Once we’ve received and inspected your returned item, we’ll process your refund within 3–5 business days. It will be issued to your original payment method, and we’ll email you as soon as it’s been completed.

Depending on your bank or payment provider, it might take a little extra time to appear on your statement — but rest assured, it’s on the way.

We aim to ship all orders within 1 -2 business days, and you’ll get a tracking link as soon as your order is on the way via the Shop app and via email.

Delivery options:

• Express: Arrives in 2–3 business days. Orders placed by 2pm are shipped the same day.

• Overnight: Arrives the next business day. Orders must be placed by 12pm to qualify.

International delivery times vary by location — full details are shown at checkout.

Need help choosing the right option? Reach out to us anytime at support@infusia.co.

Once your order ships, we’ll email you a tracking link so you can follow its journey.

You can also track your order anytime through:

• Our Track Your Order page

• The Infusia Account Portal

• The Shop app (if you opted in at checkout)

Need help? Just email us at support@infusia.co — we’re always happy to assist.

If your order seems delayed or hasn’t arrived within the expected delivery window, don’t worry — we’ll help sort it out.

First, double-check your tracking link for any updates. Sometimes carriers experience slight delays. Still not sure? Just reach out to us at support@infusia.co with your order number, and we’ll look into it right away.

Your peace of mind is important to us — we’ll make sure you’re taken care of.

If you need to make a change or cancel your order, email us at support@infusia.co as soon as possible. We’ll do our best to catch it before it ships!

Once your order has been dispatched, we’re unable to make changes — but you can still return or exchange it once it arrives.

Don’t worry! If your order hasn’t shipped yet, just email support@infusia.co with the correct address and we’ll update it for you.

If the order’s already on the way, we’ll work with the carrier to reroute it where possible.

If you didn’t get an email confirmation within a few minutes of ordering, check your spam or promotions folder just in case. Still nothing? Reach out to us at support@infusia.co and we’ll double-check everything for you.

We’re not able to add items to an existing order once it’s placed — but feel free to place a second order, and we’ll do our best to ship them together if they’re going to the same address. Just give us a heads-up at support@infusia.co.

We accept all major debit and credit cards, PayPal, Apple Pay, Google Pay, Klarna, and Clearpay — so you can check out in a way that suits you best.

Yes! Digital gift cards are available and make a thoughtful gift for someone who could use a little peace in their day.

You can find them here.

Only one discount code can be used per order — but feel free to choose the one that gives you the best deal.

Double-check that your payment info is correct and try again. If you’re still having trouble, reach out to us at support@infusia.co and we’ll help sort it out quickly.

Nope! You’re welcome to check out as a guest. But creating an account lets you track orders, manage returns, and shop a little faster next time.

Yes! Log into your Infusia Account anytime to update your details, view order history, or manage returns.

Not yet — but we’re working on it! If you’d like to be the first to know when Infusia+ launches, join our newsletter or follow us on Instagram @shopinfusia.

Absolutely. Just enter the recipient’s name and address at checkout — and if you’d like to include a note, feel free to pop it in the order notes box. We’ll handle the rest with care.

Not yet — but our packaging is beautifully designed and feels special right out of the box. It’s gift-ready, no wrapping needed.

Nope! We never include pricing in the box, so you can send Infusia as a gift worry-free.

You can reach us anytime at support@infusia.co — we’re always happy to help.

We aim to respond within 24 hours on weekdays. During busy periods, it might take a little longer — but we promise we haven’t forgotten you.

Not yet, but it’s coming soon! For now, feel free to reach out via email and we’ll get back to you as quickly as we can.